How do I order?

What are my payment options?

How do I know if I have to pay sales tax?

Expected delivery times

Delivery policies

What about backorders or discontinued products?

What about delivery charges?

How do I order?

Shopping and placing an order is easy! It just takes a few minutes to set up your account! Browsing our online catalog of products is fun and easy. We have over 38,000 items from which to choose.

If there is a product that you do not see, no problem, just call customer service at 888-302-4327. We’re here to help you. We take pride in being able to assist our customers, even when those specialty items are hard to find. If an item is discontinued, our customer service specialists can assist you in picking out a similar or replacement for that item.

Once you have finished adding items to your shopping cart you can proceed to checkout to make your purchase. You will receive an email confirmation of your purchase shortly thereafter. Of course, you are welcome to contact customer service to answer any questions concerning your order.

Don’t forget to use our Favorite’s List and Quick Order form the next time you place an order!

What are my payment options?

Credit Cards
We accept the following major credit cards: Visa, MasterCard, Discover, and American Express. We also offer Google Checkout. If you would like to establish a corporate account, please contact us at 888-302-4327.

Purchase Orders
In addition to all the major credit cards, we accept purchase orders from Fortune 1000 corporations, educational institutions, and government agencies. All purchase order terms are Net 30 days. Please fax your purchase order to 888-922-0133. Re-seller's or Tax Exempt certificates should be sent by fax at the time the order is placed to avoid sales tax charges.

How do I know if I have to pay sales tax?

In accordance with current law, we are required to collect sales tax on all orders delivered in New Jersey, and California at the prevailing rate of sales tax in each location. Tax-exempt organizations located in New Jersey and California must fax a copy of their tax-exempt certificate and a copy of their invoice to 888-922-0133. Upon the receipt of this information we will remove all tax charges from the purchase.

Expected Delivery Times

• We have 40 distribution centers nationwide, and that means that 9 of 10 customers live in areas we service and in most cases should receive their orders within 1-2 business days.
• Expedited delivery times for each item are based on orders placed before 5 p.m. EST, pending credit approval and product availability.
• Orders placed on weekends, holidays or after 5 p.m. EST Monday through Friday (business days) will be processed the following business day.
• Deliveries will be made between 8 a.m. and 5 p.m., Monday through Friday. Residential deliveries via UPS are made until 7 p.m.
• Stocked items are usually delivered the next business day within local trade areas when the order is placed before 5:00 p.m. EST. Orders placed after 5:00 p.m. EST time will also require additional delivery time.
• Products shipped via third party providers, such as furniture and large or heavy items require longer delivery lead times.

Delivery Policies

Your order will be shipped via United Parcel Service (UPS). For items that cannot be shipped via UPS, a common freight forwarder will be delivering your order. We will contact you directly to make these arrangements.

If you should need any additional specific delivery arrangements for your shipment, please contact customer service to arrange. Additional fees may sometimes apply.

Your order will be delivered complete. However, occasionally your items may arrive in more than one shipment and charges may show as multiple transactions on your credit card statement.

We are unable to ship to P.O. Boxes and an alternate ship to address will have to be provided by the customer.

What about backorders or discontinued products?

You will be notified if an item you ordered becomes “currently unavailable” or discontinued by the manufacturer. One of our customer service specialists will gladly assist you in picking out an equivalent product. FPO/APO orders DO NOT qualify for free freight. APO and FPO orders will be charged additional freight. We are unable to accept orders from or deliver to inmates at correctional/prison facilities.

We service customers within the 48 contiguous U.S. states. At this time, we are unable to ship to Canada and international destinations.

What about delivery charges?

• The minimum order for FREE Shipping is $50.
• Orders less than $50 will incur an $8.99 shipping charge.
• For items that are unable to ship via UPS, such as furniture, shipping charges will be quoted on a per shipment basis. You will be contacted if these fees apply to your order.